Why Am I Not Able To Place My Call?

Are you using an iPhone to setup and place a call?

If you are, you may notice this screen when you place your call: 

When prompted, please press the 'Call' option to continue with your call. If you do not press the 'Call' button to confirm, your call will time out and end automatically, sending you back to our call screen. If you have any additional questions about your ability to call, please let us know by emailing [e-mail] or visit us on Live Chats, available through our app or website!